Returns & Refunds policy

At Chalhoub Electric, we strive to ensure customer satisfaction with every purchase. We understand that sometimes returns or exchanges may be necessary, and we have established the following return policy to facilitate a smooth and hassle-free process:

1. Eligibility:

- Products eligible for return/exchange must be in their original condition, unused, and in their original packaging.

- Proof of purchase, such as a receipt or order confirmation, is required for all returns/exchanges.

2. Timeframe:

- Customers may initiate a return or exchange within 3 days from the date of purchase.

- After 3 days, returns/exchanges may be subject to manufacturer warranties or repair services.

3. Return Process:

- To initiate a return or exchange, customers can visit our store with the product and proof of purchase.

- Our knowledgeable staff will assess the condition of the product and process the return/exchange accordingly.

- In case of online purchases, customers can contact our customer service team to initiate the return/exchange process.

4. Refunds:

- Refunds will be issued in the original form of payment used during the purchase.

- If the original payment method is not available, store credit or an alternative refund method may be offered.

5. Exceptions:

- Certain products, such as electrical components, may be subject to specific manufacturer warranties or restrictions. Customers are encouraged to review the warranty information provided with the product or contact our customer service team for further assistance.

6. Non-Returnable Items:

- For safety and hygiene reasons, certain items, such as opened electrical wiring, used power tools, or consumable products, cannot be returned or exchanged unless they are defective.

We value our customers' satisfaction and will make every effort to resolve any issues promptly and fairly. Our return policy is designed to provide a transparent and efficient process while ensuring the quality and safety of our products.